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CareTrust AI Platform Manual

Comprehensive guide and documentation for all platform users

Getting Started

Welcome to CareTrust AI. This section covers the basics to get you logged in and familiar with the platform.

System Requirements

CareTrust AI is a cloud-based web application. You do not need to install any software to use it. Please ensure you meet the following requirements:

  • Browser: Latest version of Google Chrome, Safari, Microsoft Edge, or Mozilla Firefox. Chrome is recommended for the best experience.
  • Internet: A stable internet connection (minimum 5 Mbps). The staff portal supports offline mode for limited tasks, but a connection is required for initial sync.
  • Devices: Desktops or laptops (Windows/Mac) for Admins & Executives. Tablets (iPad/Android) are recommended for Staff and Clinical modules. Smartphones are supported for the Family Portal.
Access & Demo Credentials
Use the following credentials to explore the demo environment.

Login URL:

https://caretrustai.ainow.com.sg/login
Clinical Admin

Email: admin@sunrise.care

Password: demoPassword123!

Care Staff

Email: staff.sarah@sunrise.care

Password: demoPassword123!

Family Portal

Email: family.lim@caretrust.sg

Password: demoPassword123!

Super Admin / Executive

Email: executive@caretrust.sg

Password: demoPassword123!

First-Time Login Walkthrough
  1. Navigate to the Login URL in your web browser.
  2. Enter your assigned Email and Password.
  3. Click Sign In.
  4. If this is your first time logging in (non-demo), you will be prompted to set up Multi-Factor Authentication (MFA). Scan the QR code with an authenticator app (e.g., Google Authenticator, Authy) and enter the 6-digit code.
  5. Read and accept the End User License Agreement and Privacy Policy.
  6. You will be redirected to your role-specific dashboard.
Understanding the 4 Portal Roles
Clinical Admin

Full facility management: residents, care plans, compliance, billing, staff rostering, and AI approvals. This is the primary operational role.

Care Staff (RN / EN / CA)

Frontline care delivery: completing tasks, recording vitals, administering medications, logging incidents, and handing over shifts.

Family Member (NOK)

View daily care updates, book visits, check billing, send messages to staff, and submit feedback about their loved one's care.

Super Admin / Executive

Multi-branch oversight: manage tenants, subscriptions, system health monitoring, and platform-wide configuration across all facilities.